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Support From Jo
organize tasks and escalations for the customer support team
Export
Import
Total
12
Active
5
Blocked
0
Done
3
Queue
4
SUP-24-002 - Dunmore High Delivery Dispute
New
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Sales
Assigned
Dwight Schrute
Detail
School claims they only received 40 boxes instead of 50. I need to cross-check with the warehouse and the delivery manifest.
Priority
URGENT
▶
Open
Support
SUP-24-004 - Harper Collins Artwork Setup
New
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Administration
Assigned
Pam Beesly
Detail
Client needs custom watermark designs for their executive stationery. Drafts are currently in review.
Priority
LOW
▶
Open
Support
SUP-24-007 - Pizza by Alfredo Calculations
New
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Accounting
Assigned
Kevin Malone
Detail
Attempting to calculate the 2% net 30 discount for Alfredo's Pizza. The numbers are confusing. Need Oscar's help.
Priority
LOW
▶
Open
Support
SUP-24-012 - H&R Block Missing Toner
New
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Customer Support
Assigned
Kelly Kapoor
Detail
Customer ordered toner but the box was empty upon arrival. We need to ship a replacement immediately and file a claim.
Priority
HIGH
▶
Open
Support
Active
5
SUP-24-001 - Blue Cross Paper Jam
In_Progress
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Customer Support
Assigned
Kelly Kapoor
Detail
Customer reported frequent paper jams with their heavy stock paper. Need to dispatch tech or walk them through roller cleaning.
Priority
HIGH
▶
Open
Support
SUP-24-003 - Lackawanna County Renewal
In_Progress
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Sales
Assigned
Jim Halpert
Detail
County commissioner requested a review of their annual paper supply contract. Looking to upsell premium gloss.
Priority
MEDIUM
▶
Open
Support
SUP-24-006 - Stone & Son Inventory Audit
In_Progress
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Accounting
Assigned
Oscar Martinez
Detail
Performing a quarterly usage audit for our vendor managed inventory program. Numbers are looking a bit off in the ledger.
Priority
MEDIUM
▶
Open
Support
SUP-24-009 - Vance Refrigeration Special Order
In_Progress
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Sales
Assigned
Phyllis Vance
Detail
Bob needs some heavy-duty cardstock for new promotional flyers. He deserves the absolute best quality we have.
Priority
HIGH
▶
Open
Support
SUP-24-011 - WeyerHammer HR Forms
In_Progress
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Human Resources
Assigned
Toby Flenderson
Detail
Updating internal HR forms based on new corporate directives. Michael is resisting the changes.
Priority
LOW
▶
Open
Support
Blocked
0
Done
3
SUP-24-005 - Mr. Choo Billing Error
Done
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Accounting
Assigned
Angela Martin
Detail
Client was double billed for the October shipment. A credit memo needs to be generated and approved immediately.
Priority
HIGH
▶
Open
Support
SUP-24-008 - Terry's Diner Restock
Done
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Sales
Assigned
Stanley Hudson
Detail
Terry called for his usual 15 boxes of multi-purpose copy paper. Processing it so I can get back to my crossword.
Priority
MEDIUM
▶
Open
Support
SUP-24-010 - Scranton White Pages Pallet Issue
Done
Chart
-
Type
Ticket
Branch
Dunder Mifflin Scranton
Team
Warehouse
Assigned
Darryl Philbin
Detail
One of the pallets for the Scranton White Pages delivery splintered. Re-stacking the boxes onto a fresh pallet before loading the truck.
Priority
URGENT
▶
Open
Support